Terms of service
Last updated 4 November 2026.
These terms apply to this website and to quotes and work provided by Nexus Media Walls Ltd ("we", "us"). They are a plain-English summary of how we work. The price, scope and timing of any job are set out in the written quote we give you, and if the quote differs from these terms, the quote applies.
1. Who we are
Nexus Media Walls Ltd designs and installs bespoke media walls in Greater Manchester and takes on projects across the UK. You can reach us at nexusmediawalls@gmail.com, on +44 7831 404950 or on WhatsApp.
2. Using this website
The information on this website is for general guidance. Prices shown as "from" are for a typical wall. Photos are examples of our work, and every wall is built to your room. We try to keep the website accurate and up to date but do not promise that it is always complete.
3. Free survey, 3D design and quotes
The home survey and 3D design are free and come with no obligation. After the survey we give you a fixed price for the work described in the quote. The price does not change unless you ask for changes to the agreed work, and we will agree any change with you in writing before doing it. A TV and soundbar are not included unless your quote says so.
4. Your order
A contract is formed when you accept our written quote. The quote sets out what is included, the price, how and when payment is made, and the expected start date and duration.
5. Doing the work
Most media walls take 1 to 3 days on site, and larger full-room projects can take 5 to 7 days. These are estimates, and we agree the timeline with you before we start. We need clear access to the room, a working power supply and the area cleared as agreed. Our team handles joinery, plastering, electrics and decorating where these are included in your quote.
6. Our guarantee
Every installation comes with a 5-year workmanship guarantee. If something goes wrong because of our work within that time, we will fix it free of charge. The guarantee does not cover damage caused by misuse, changes made by other people or normal wear. Equipment such as TVs and electric fires is covered by the manufacturer's own warranty. The guarantee does not affect your legal rights.
7. Cancelling and your consumer rights
If you are a consumer, you have legal rights under UK law, including in some cases a right to cancel. We will explain how to use any right to cancel when you place your order. Nothing in these terms takes away your legal rights.
8. Payment
Payment terms are set out in your written quote.
9. Our responsibility
We are responsible for loss or damage that is a foreseeable result of us breaking these terms or of us not using reasonable care and skill. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to exclude.
10. Complaints
If something is not right, please tell us at nexusmediawalls@gmail.com or on +44 7831 404950, and we will do our best to put it right.
11. Your personal information
We explain how we use your information in our privacy notice.
12. Changes to these terms
We may update these terms. The date at the top shows when they last changed. The terms in force when you accept a quote apply to that job.
13. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales can decide any dispute. If you live in Scotland or Northern Ireland, you may also bring a claim in the courts where you live.